Online orders keep arriving after the winding-up order

The website has not noticed the court order

The company has been wound up, but its online booking or ordering system is still accepting customer requests. Staff may receive automated confirmations that look like ordinary new work. Tell the appointed liquidator promptly. The system's continued operation does not mean management can carry on accepting commitments as before, and shutting things down without coordination may also affect records or existing customers.

Describe what the system is doing

Identify whether it accepts enquiries, creates binding-looking confirmations, takes payments or schedules staff. Preserve examples with timestamps and transaction references. Distinguish orders accepted before the appointment from activity after it without deciding the legal treatment yourself. Give the practitioner a clear account of the current process rather than simply saying the website is still live.

Recognise the change in control

ASIC explains that directors lose control of the company when it enters liquidation. Ask the liquidator for instructions about ordering, payment collection and customer messaging. Do not use old administrator access as proof of authority to make new commercial decisions. Equally, do not delete the system or its records in an attempt to prevent further activity.

Source: ASIC: Insolvency for directors

Consider a hypothetical automated booking

Imagine a customer paying a deposit after an automated calendar accepts a booking following the order. The customer receives a standard message promising attendance, while the company no longer operates under the former director's control. The liquidator needs the transaction and message details promptly. The example does not determine refund rights or whether the booking can be performed.

Coordinate changes and preserve evidence

Identify the authorised technical contact who can implement the practitioner's instructions. Ask how to preserve order histories, payments and customer communications while changes are made. Avoid issuing improvised refunds or promises from the old management team. If there is uncertainty about the legal position or urgency, raise it with the liquidator and obtain separate advice where appropriate.

Confirm what has actually changed

Keep a record of the instructions, implementation and any activity that continued afterwards. Verify the practical outcome through authorised access rather than assuming an email to the web provider stopped the process. The objective is to bring automated business activity under the proper control and give the liquidator an accurate record of the commitments and receipts that need attention.