A rejected concrete load needs its own account trail

The invoice includes material that was not placed

Your concrete account includes a load that was rejected at site and taken away. The supplier's invoice and your pour record now differ. Identify that load separately before arguing about the whole account. Rejection, return, disposal and credit are different events, and the supporting documents should show what is known about each one.

Preserve the specific delivery evidence

Keep the batch or delivery reference, truck details, arrival record and the actual rejection explanation. Identify who gave the instruction and preserve relevant correspondence through authorised channels. Do not alter the docket to make the record look simpler. If the reason for rejection is disputed, record the competing explanations without presenting one as an agreed technical conclusion.

Reconcile the account records

Business.gov.au's record-keeping guidance includes invoices and payment records. Match the rejected-load reference to the supplier's charges and any later adjustment. A credit for part of the load, a transport charge and a disposal charge may require separate explanation. Ask for missing documentation rather than assuming the supplier's total corresponds to material actually incorporated into the work.

Source: business.gov.au: Record keeping

Check responsibility under the actual arrangement

Give the order, supply terms and rejection evidence to the relevant technical and legal advisers where necessary. Ask how the circumstances affect payment and any claimed additional costs. This article does not establish a right to reject concrete or a guaranteed refund. A disputed specification issue needs more than an accounting entry to determine responsibility.

Keep replacement supply distinguishable

Imagine a replacement load arrives later and is accepted. Record its separate docket and treatment rather than merging both deliveries into one quantity. Check whether the invoice includes both loads and what adjustment, if any, has actually been agreed. A replacement delivery does not itself explain the financial treatment of the first one.

Respond with the load-level reconciliation

Set out the relevant references, accepted charges, disputed items and documents still required. Keep the rest of the account visible and seek advice on applicable response deadlines. The useful outcome is a traceable explanation of this rejected delivery, so a disagreement about one load does not become an unsupported dispute about every cubic metre supplied to the project.